At SaunaVive, we're committed to making your sauna shopping experience smooth from purchase to delivery. Our sauna products are sourced from trusted suppliers and manufacturers across the United States. Depending on the product, your order may ship directly from a supplier's warehouse or manufacturing facility.
Because our products are often large, heavy, or specially packaged, delivery arrangements may vary by product and destination.
What to Expect With Your Delivery
Shipping From the United States
Your order may ship directly from a U.S. supplier or manufacturer. For deliveries to Canada, cross-border transportation, customs clearance, and applicable import charges may affect the delivery process. Any duties, taxes, brokerage fees, or other import-related charges will be handled according to the terms of your order and applicable regulations.
Sauna Crates & Palletized Shipments
Many full-size saunas are shipped in protective crates or on pallets containing the sauna components. Due to their size and weight, unloading may require appropriate equipment and additional assistance. Please review the delivery requirements for your specific product before delivery day.
Sauna Heaters, Stones & Controls
Sauna heaters, stones, and control systems may ship separately from your sauna. If your order includes multiple items, they may arrive in separate shipments and at different times. Tracking information will be provided when available.
Glass Panels & Accessories
Glass panels, lighting, salt panels, and other optional accessories may be packaged and shipped separately. Please review your product listing and order confirmation to verify which components and accessories are included.
Delivery Scheduling
For large or freight shipments, the carrier may contact you to arrange a delivery appointment. Please ensure your delivery address is accessible to the delivery vehicle. Remote locations, restricted access, or special unloading requirements may require additional arrangements or charges.
Curbside Delivery & Unloading
Large sauna products may be delivered curbside or to another designated delivery point, depending on the carrier and shipping service. Curbside delivery generally does not include carrying items inside your home, assembly, or installation. You may need to arrange suitable unloading equipment and assistance.
Inspecting Your Order Upon Arrival
Please inspect your shipment upon delivery and check the packaging for visible damage. Take photographs of the crate, pallets, and any damage you notice. If items are damaged or missing, document the issue on the delivery paperwork when possible and contact SaunaVive promptly for assistance.
Before Your Sauna Arrives
To prepare for delivery, we recommend that you:
Confirm that your delivery address can accommodate a large freight shipment.
Check whether unloading equipment or additional assistance will be required.
Ensure you have sufficient space to receive and store the shipment.
Review your order confirmation to verify the included components and accessories.
Keep your delivery paperwork and photographs until you have inspected your order.
Review any applicable customs, duties, taxes, or brokerage charges for cross-border shipments.
Questions About Shipping & Delivery?
Our team is here to help you understand your delivery arrangements before your order ships. If you have questions about shipping, freight delivery, unloading requirements, or the components included with your purchase, please contact SaunaVive.
SaunaVive — Bringing your home sauna experience closer, from order to delivery.
